Our expert support services are designed for customers who have purchased equipment from us and seek continued assistance beyond their warranty period or beyond their original onboarding period. Whether you need a refresher onboarding couse, help troubleshooting, routine maintenance, training, re-training, or advanced guidance on your DTF, DTG, UV, UVDTF, or White Toner Transfer printers, we offer flexible support options to keep your equipment running smoothly. These support packages are non-refundable.
Here's a detailed breakdown of each support service option available to ensure you get the assistance you need with your equipment:
- Remote Personalized Expert Support (1 Hour) - Receive 1 hour of dedicated, personalized remote support from our expert team. This service is bookable in 30-minute personalized phone session increments, allowing you to address your needs in manageable sessions. Perfect for troubleshooting, routine maintenance consultations, or addressing specific issues with your printer, heating/curing stations, or related equipment or software.
Includes:
- 1 hour phone support (booked in 30-minute sessions)
- Expires after 1 month of purchase
- Remote Personalized Expert Support (3 Hours) - This remote support option provides you with 3 hours of flexible expert guidance, bookable in 30-minute personalized phone session increments. Ideal for deeper dives into troubleshooting, software updates, operational training, or any other detailed support your equipment may need. Our team is available to guide you through complex issues and optimize your setup for peak performance.
Includes:
- 3 hours phone or virtual support (booked in 30-minute sessions)
- Expires after 1 month of purchase
- Remote Personalized Expert Support (1 Month) - Enjoy unlimited email support for one full month, offering you the freedom to reach out whenever you need assistance. For personalized phone support, sessions can be scheduled in 30-minute increments to accommodate real-time guidance on any issues that arise. This package is perfect for businesses needing continuous support as they get acquainted with new equipment or tackle recurring issues.
Unlimited refers to unlimited email support for 1 month. Phone support requires scheduling in 30-minute sessions, with a maximum of 8 sessions. Support Expires after 1 month of purchase, unused time does not roll over.
Includes:
- 4 hours phone or virtual support (booked in 30-minute sessions)
- 1 month email support
- Expires after 1 month of purchase
- Remote Personalized Expert Support (3 Months) - This comprehensive package offers unlimited email support for 3 months, ensuring you have long-term access to our expertise. Phone support can be scheduled in 30-minute increments, allowing for on-demand troubleshooting or training sessions as your needs evolve. This option is ideal for businesses that want consistent, year-round support to keep their equipment running smoothly.
Unlimited refers to unlimited email support for 3 months. Phone support requires scheduling in 30-minute sessions, with a maximum of 12 sessions. Support Expires after 3 months of purchase, unused time does not roll over.
Includes:
- 6 hours phone or virtual support (booked in 30-minute sessions)
- 3 months email support
- Expires after 1 month of purchase
