This service provides professional training, and onboarding to ensure your equipment is set up correctly and running. It is designed to reduce trial-and-error, accelerate learning, and help you avoid costly mistakes in your workflow.
For many customers, on-site training significantly shortens the learning curve and helps maximize print quality, efficiency, and equipment longevity from the start.
A trained technician will travel to your location to assist with setup, workflow configuration, and operator training. Once your order is placed, our team will coordinate scheduling based on your availability and site readiness. Service applies to locations within the contiguous United States and is subject to technician availability and scheduling.
On-Site Training & Onboarding Pricing:
Not Required = Remote onboarding typically included with equipment purchase
On-Site Required = Mandatory on-site onboarding & training required
- Accessory Systems (Shakers, Dryers, etc): $2,195 (1/2 Day) Not Required
Remote onboarding is typically included with the purchase of these systems, so on-site service is not required.
On-site training is not required for these systems, but is recommended for customers seeking hands-on help, workflow optimization, and operator confidence.
- Standard Printers: $2,495 (1 Day)
Models: DTFLINE, DTGPRO, STS, Ricoh and similar printers/systems Not Required
Remote onboarding is typically included for the above systems when the equipment is purchased from us.
On-site training is not required for these systems, but is recommended for customers seeking hands-on help, workflow optimization, and operator confidence.
Models: Roland XG-640, XP-640, VG/SG Series, LG, MO Series On-Site Required
These models require on-site onboarding. For experienced operators (for example, adding an additional unit or requiring only minimal setup assistance), this 1-day onboarding may be available, subject to pre-approval.
For customers requiring more comprehensive setup, training, and workflow support, these same models are also covered under the Advanced Onboarding option below, which includes an additional 1-2 days of hands-on assistance.
- Advanced Printers: $3,995 (2-3 Days)
Models: Roland XG-640, XP-640, TY-300/TY-300i, VG3, SG3, VG4, LG, MO Series On-Site Required
On-site installation and training is required for these models due to setup complexity, calibration requirements, and workflow integration.
- Industrial Printers: $5,995 (2-5 Days)
Models: Roland EU-1000MF, COi Series, LO Series On-Site Required
On-site installation and multi-day onboarding is required.
What?s Included:
- On-site technician travel, labor, and dedicated training time
- Assistance with setup, calibration, and production readiness
- Hands-on operator training through live production scenarios
Requirements Prior to Scheduling On-Site Onboarding:
To ensure your on-site training is productive and focused on operation (rather than setup), please confirm the following prior to scheduling:
- Equipment fully unboxed, assembled, and physically set up (including all accessories and attachments)
- All components delivered and accounted for
- Required consumables on hand (ink, film, powder, garments, etc.)
- Computer ready with all necessary software installed and tested
- Stable internet connection available during training
- Proper electrical setup and suitable work environment (including appropriate temperature and humidity, where applicable)
Remote Assistance Available:
If you need help getting to this stage, our team can provide remote support to guide you through unboxing, assembly, and software setup prior to your on-site visit.
Important Notes:
- Most printers include free remote onboarding and training, including guided setup and first prints.
- On-site training is recommended for customers who want faster ramp-up, hands-on experience, and optimized workflows.
- Roland and similar advanced systems require on-site service in most cases.
- Technicians are trained by or work directly with leading manufacturers (Roland, STS, Ricoh, DTFLINE, and others).
- If on-site service cannot be scheduled due to availability or logistics, this service is fully refundable.
Most customers who choose on-site training are able to begin production faster and with fewer issues compared to remote-only setups.
Our goal is simple: to ensure your system is installed correctly, your team is confident, and you are ready to produce high-quality output immediately.
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