Roland VersaSTUDIO BD-8 Extended Service Contract

DETAILS | FAQ

Roland VersaSTUDIO BD-8 Extended Service Contract

Keep your personalization business moving with extended service coverage for your Roland VersaSTUDIO BD-8. Protect your compact desktop printer with manufacturer-backed service coverage for qualifying repairs, including parts, labor and technician travel. Choose 1 or 2 years of additional coverage, with the option to add DG Connect Premium software features for improved workflow management and business visibility.

Available Options

• 1 Year: One year of extended service coverage for eligible BD-8 printers.
• 1 Year + DG Connect Premium: One year of extended service coverage plus one year of DG Connect Premium software access.
• 2 Years: Two years of extended service coverage for eligible BD-8 printers.
• 2 Years + DG Connect Premium: Two years of extended service coverage plus one year of DG Connect Premium software access.

Important: DG Connect Premium access is included for one year only, even when selecting the 2-year service contract. Service coverage normally begins after existing coverage ends, subject to Roland approval and confirmed contract dates.

Why Choose Extended Service Coverage?

• Budget with confidence: Covered repair parts, labor and technician travel are included under the accepted service contract, reducing unexpected repair expenses.
• Continue expert support: Maintain access to Roland-authorized service for eligible hardware faults.
• Protect your investment: Extend qualifying repair coverage beyond your existing warranty or service term.
• Plan ahead: Arrange coverage while your printer remains eligible to help avoid interruptions in service protection.

What's Included in the Service Contract?

• 1 or 2 years of extended service coverage, depending on the selected option.
• Qualifying repair parts and labor.
• Technician travel for approved repairs, subject to service location and contract terms.
• Roland-authorized service for eligible hardware faults.
• Coverage for one identified Roland VersaSTUDIO BD-8 printer.

The selected extension period is additional service coverage, not the printer's total warranty duration. Roland confirms the applicable start and end dates when accepting the contract.

Optional DG Connect Premium Features

Select an option with DG Connect Premium to combine hardware service protection with software tools designed to improve production visibility and workflow management.

• Job Management: VersaWorks job backup and media inventory tools.
• Team Connectivity: Multi-user access and remote monitoring/control.
• Business Reporting: Sales, cost and performance analysis tools.
• Personalization Workflow: PrintAutoMate tools for organizing high-mix object-printing jobs.

DG Connect Premium is included for one year with either eligible software bundle option. Software features require a supported device, activated subscription and confirmed entitlement. Paid DG Connect subscriptions are not included with service-contract-only options. Other software licenses, care packs and accessories are not included unless separately itemized.

Eligibility and Registration

To arrange extended coverage, provide your printer model, serial number, purchase or installation date, current warranty or service expiration date, and service location.

• Model Eligibility: Extensions are listed as available within five years of original installation, subject to Roland acceptance.
• The printer must meet Roland's eligibility requirements.
• Register the printer with Roland and arrange the extension while existing coverage remains valid.
• If coverage has expired, contact us to confirm available options before purchasing.
• Roland determines contract eligibility and confirms coverage dates.
• Contracts are non-transferable.
• Exclusive use of Roland DG ink is required during service periods; purchase records may be requested.
• Follow the manufacturer's prescribed maintenance and operating procedures.

How to Request Service

• Contact us: For equipment purchased from us, provide your order details, printer serial number, symptoms and error messages.
• Complete Diagnosis: Supply requested photos, videos and troubleshooting information to help determine the appropriate next step.
• Coordinate Repairs: Approved service follows the Roland-authorized process. Wait for instructions before shipping equipment or arranging repairs.

Coverage Exclusions and Limitations

• Routine maintenance, user-level calibration, consumables and normal wear are excluded. Examples include caps, wipers, pads, sponges, filters, pinch rollers, cutting strips, blades, ink, cleaning fluids and media, as applicable.
• Printhead coverage depends on the fault and contract. Head strikes, misuse, neglect, modification and parts worn out or at end of life, including printheads, are excluded.
• Computer or software problems and damage caused by unapproved ink, third-party components, improper operation or unauthorized service are excluded.
• The contract does not guarantee uninterrupted printing, a fixed response time, loan equipment or compensation for lost production.
• Accessories such as shakers, dryers and heat presses are not automatically covered.

Choose the Right Coverage for Your Business

Select a 1-year or 2-year service contract based on how long you want to extend eligible repair coverage. Add DG Connect Premium if you also want one year of software tools for production monitoring, job management and business reporting.

Plan your extension before current coverage ends. We can help verify your printer's eligibility, service term and optional software package before ordering.

Important: Manufacturer-backed coverage is subject to the applicable Roland warranty, accepted service contract and mandatory legal rights.