Roland VersaSTUDIO BN2-20 Extended Service Contract

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Roland VersaSTUDIO BN2-20 Extended Service Contract

Keep your Roland VersaSTUDIO BN2-20 print-and-cut business running with extended manufacturer-backed service coverage. From short runs to repeat orders, protect your investment with coverage for qualifying repairs, including parts, labor and technician travel. Choose 1 or 2 years of extended service protection, with the option to add DG Connect Deluxe software tools for improved workflow management and business visibility.

Available Options

• 1 Year: One year of extended service coverage for eligible BN2-20 printers.
• 1 Year + DG Connect Deluxe: One year of extended service coverage with DG Connect Deluxe add-ons.
• 2 Years: Two years of extended service coverage for eligible BN2-20 printers.
• 2 Years + DG Connect Deluxe: Two years of extended service coverage with DG Connect Deluxe add-ons.

Important: DG Connect Deluxe bundled software is identified as a one-year subscription. A 2-year hardware service contract does not automatically extend the software subscription to two years. Confirm the exact software term and entitlements before ordering.

Why Choose Extended Service Coverage?

• Budget with Confidence: Covered repair parts, labor and technician travel are included under the accepted service contract, helping reduce unexpected repair expenses.
• Continue Expert Support: Maintain access to Roland-authorized service for eligible hardware faults.
• Protect Your Investment: Extend qualifying repair coverage beyond your existing warranty or service term.
• Plan Ahead: Arrange coverage while your printer remains eligible and confirm your coverage dates before the current term ends.

What's Included in the Service Contract?

• 1 or 2 years of extended service coverage, depending on the selected option.
• Qualifying repair parts and labor.
• Technician travel for approved repairs, subject to service location and contract terms.
• Roland-authorized service for eligible hardware faults.
• Coverage for one identified Roland VersaSTUDIO BN2-20 printer.

The selected extension period represents additional service coverage, not the printer's total warranty duration. Coverage normally follows existing protection, and Roland confirms the applicable start and end dates when accepting the contract.

Optional DG Connect Deluxe Features

Select an option with DG Connect Deluxe to combine hardware service protection with software tools that support production management, remote printer access and business reporting.

• Job Management: VersaWorks job backup tools to support repeat orders and organized production.
• Remote Printer Management: Monitor and manage supported devices remotely.
• Sales and Cost Analysis: Tools to help review job costs and make informed production decisions.
• Designer Access: The BN2 service listing also describes Designer access, subject to device and account eligibility.

Software Subscription: Roland's bundled-product title identifies a one-year subscription. Confirm the exact software entitlement, activation requirements and subscription term for your selected package. Paid DG Connect subscriptions, software licenses, care packs and accessories are not included with service-contract-only options unless separately itemized.

Eligibility and Registration

To arrange extended coverage, provide your printer model, serial number, purchase or installation date, current warranty or service expiration date, and service location.

• BN2 Eligibility: Roland's product listing limits total warranty coverage to three years.
• The printer must meet Roland's eligibility requirements.
• Register the printer with Roland and arrange the extension while existing coverage remains valid.
• If coverage has already expired, contact us to confirm available options before purchasing.
• Roland determines contract eligibility and confirms coverage dates.
• Contracts are non-transferable.
• Exclusive use of Roland DG ink is required during service periods; purchase records may be requested.
• Follow the manufacturer's prescribed maintenance and operating procedures.

How to Request Service

• Contact us: For equipment purchased from us, provide your order details, printer serial number, symptoms and error messages.
• Complete Diagnosis: Supply requested photos, videos and troubleshooting information to help determine the appropriate next step.
• Coordinate Repairs: Approved service follows the Roland-authorized process. Wait for instructions before shipping equipment or arranging repairs.

Coverage Exclusions and Limitations

• Routine maintenance, user-level calibration, consumables and normal wear are excluded. Examples include caps, wipers, pads, sponges, filters, pinch rollers, cutting strips, blades, ink, cleaning fluids and media, as applicable.
• Printhead coverage depends on the fault and contract. Head strikes, misuse, neglect, modification and parts worn out or at end of life, including printheads, are excluded.
• Computer or software problems and damage caused by unapproved ink, third-party components, improper operation or unauthorized service are excluded.
• The contract does not guarantee uninterrupted printing, a fixed response time, loan equipment or compensation for lost production.
• Accessories such as shakers, dryers and heat presses are not automatically covered.

Choose the Right Coverage for Your Business

Select a 1-year or 2-year service contract based on your printer's eligibility and the length of protection you need. Add DG Connect Deluxe if you also want software tools for job backup, remote printer management and sales or cost analysis.

Plan your extension before current coverage ends. We can help verify your printer's eligibility, service term and optional software package before ordering.

Important: Manufacturer-backed coverage is subject to the applicable Roland warranty, accepted service contract and mandatory legal rights.