Roland VersaSTUDIO BN2-30 Extended Service Contract

DETAILS | FAQ

Roland VersaSTUDIO BN2-30 Extended Service Contract

Protect your Roland VersaSTUDIO BN2-30 print-and-cut investment with extended manufacturer-backed service coverage. Continue eligible repair protection beyond your existing warranty or service term, with a clear path to Roland-authorized support when covered equipment faults occur. Choose 1 or 2 years of extended coverage, with optional DG Connect Deluxe add-ons for improved workflow management.

Available Options

• 1 Year: One year of extended service coverage for eligible BN2-30 printers.
• 1 Year + DG Connect Deluxe: One year of extended service coverage with DG Connect Deluxe add-ons.
• 2 Years: Two years of extended service coverage for eligible BN2-30 printers.
• 2 Years + DG Connect Deluxe: Two years of extended service coverage with DG Connect Deluxe add-ons.

Important: A multi-year hardware service contract does not automatically provide the same software subscription term. Confirm the DG Connect Deluxe subscription duration and exact entitlements before ordering.

Why Choose Extended Service Coverage?

• Budget with Confidence: Bring covered repair parts, labor and technician travel into one service contract instead of budgeting for each qualifying repair separately.
• Continue Expert Support: Maintain access to Roland-authorized service for eligible hardware faults.
• Protect Your Investment: Continue qualifying repair coverage after your printer's existing warranty or service term.
• Plan Ahead: Arrange your extension while the printer remains eligible and confirm coverage dates before current protection expires.

What's Included in the Service Contract?

• 1 or 2 years of extended service coverage, depending on the selected option.
• Repair parts and labor for qualifying hardware faults.
• Technician travel for approved repairs, subject to service location and eligibility.
• Access to the Roland-authorized service process.
• Coverage for one identified Roland VersaSTUDIO BN2-30 printer.

Coverage normally follows the printer's existing warranty or service contract. Roland confirms the start and end dates when accepting the extension. The selected term represents additional service coverage, not the printer's total warranty duration.

Optional DG Connect Deluxe Features

Options with DG Connect Deluxe combine hardware service protection with workflow tools for job backup, remote printer management and sales or cost analysis. The BN2 service listing also describes Designer access, subject to device and account eligibility.

• Keep Work Organized: Use VersaWorks job backup to support repeat production.
• Stay Connected: Monitor and manage supported devices remotely.
• Understand Your Jobs: Use sales and cost tools to inform production decisions.
• Designer Access: Availability depends on device and account eligibility.

Software Subscription: Confirm the exact subscription term, activation requirements and included entitlements on your order. Service-contract-only options do not include paid DG Connect subscriptions, software licenses, care packs or accessories unless separately selected and itemized.

Eligibility and Registration Requirements

Provide your printer model, serial number, purchase or installation date, current warranty or service expiration date, and service location when arranging an extension.

• BN2 Eligibility: Roland's product listing limits total warranty coverage to three years.
• Roland determines printer and contract eligibility.
• Register your printer with Roland and arrange the extension while existing coverage remains valid.
• If coverage has already expired, contact us to check available options before purchasing.
• Contracts are non-transferable.
• Exclusive use of Roland DG ink is required during service periods; purchase records may be requested.
• Follow the printer's prescribed maintenance procedures and operating conditions.
• For bundled software, dealer availability and exact subscription entitlements must be confirmed.

How to Request Service

• Contact us: For equipment purchased from us, provide your order details, serial number, symptoms and any error messages.
• Work Through Diagnosis: Supply clear photos, videos and requested troubleshooting information to help determine the next step.
• Coordinate the Repair: Approved repairs follow the Roland-authorized service process. Wait for instructions before shipping equipment or arranging service.

Coverage Exclusions and Limitations

• Routine maintenance, user-level calibration, consumables and normal wear are excluded. Examples include caps, wipers, pads, sponges, filters, pinch rollers, cutting strips, blades, ink, cleaning fluids and media, as applicable.
• Printhead coverage depends on the fault and contract. Head strikes, misuse, neglect, modification and parts worn out or at end of life, including printheads, are excluded.
• Computer or software problems and damage from unapproved ink, third-party components, improper operation or unauthorized service are excluded.
• The contract does not guarantee uninterrupted printing, a fixed response time, loan equipment or compensation for lost production.
• Accessories such as shakers, dryers and heat presses are not automatically covered.

Choose the Right Coverage for Your Business

Select a 1-year or 2-year service contract based on your BN2-30 printer's eligibility and preferred coverage period. Choose an option with DG Connect Deluxe if you also want workflow software tools alongside your hardware protection.

Plan your extension before current coverage ends. We can help confirm your printer's eligibility, coverage dates and optional software package before ordering.

Important: Manufacturer-backed coverage is subject to the applicable Roland warranty, accepted service contract and mandatory legal rights.