Roland TrueVIS VG4-540 / VG4-640 Extended Service Contract

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Roland TrueVIS VG4-540 / VG4-640 Extended Service Contract

Protect your Roland TrueVIS VG4-540 or VG4-640 wide-format printer/cutter with extended manufacturer-backed service coverage. Continue eligible repair protection beyond your existing warranty or service term, including qualifying repair parts, labor and technician travel. Choose a 1-year service contract, with optional DG Connect Premium add-ons for improved workflow management, remote monitoring and business reporting.

Available Options

• 1 Year: One year of extended service coverage for an eligible Roland TrueVIS VG4-540 or VG4-640 printer.
• 1 Year + DG Connect Premium: One year of extended service coverage plus one year of DG Connect Premium software features.

Why Choose Extended Service Coverage?

• Budget with Confidence: Covered repair parts, labor and technician travel are included under the accepted service contract, helping reduce unexpected repair expenses.
• Continue Expert Support: Maintain access to Roland-authorized service for eligible hardware faults.
• Protect Your Investment: Extend qualifying repair coverage beyond your printer's existing warranty or service term.
• Plan Ahead: Arrange coverage while your printer remains eligible and confirm coverage dates before the current term ends.

What's Included in the Service Contract?

• One year of extended service coverage for an eligible Roland TrueVIS VG4-540 or VG4-640 printer.
• Qualifying repair parts and labor.
• Technician travel for approved repairs, subject to service location and contract terms.
• Roland-authorized service for eligible hardware faults.
• Coverage for one identified VG4-540 or VG4-640 printer.

The selected extension provides one additional year of eligible service coverage, not the printer's total warranty duration. Coverage normally follows existing protection, and Roland confirms the applicable start and end dates when accepting the contract.

Optional DG Connect Premium Features

Select the DG Connect Premium option to combine hardware service protection with one year of software tools that support wide-format printing workflows, remote printer management and business reporting.

• Job Management: VersaWorks job backup and media inventory tools to help organize production and repeat orders.
• Remote Printer Management: Multi-user access and remote monitoring and control for supported devices.
• Business Reporting: Performance reporting, sales analysis and cost analysis tools to support informed production decisions.

Software Subscription: DG Connect Premium access is included for one year with the bundled option. Features require a supported device, activated subscription and confirmed software entitlement.

Service-contract-only options do not include paid DG Connect subscriptions, additional software licenses, care packs or accessories unless separately selected and itemized.

Eligibility and Registration Requirements

To arrange extended coverage, provide your printer model, serial number, purchase or installation date, current warranty or service expiration date, and service location.

• Model Eligibility: Extensions are listed as available within five years of original installation, subject to Roland's acceptance.
• Roland determines printer eligibility and confirms coverage dates.
• Register your printer with Roland and arrange the extension while existing coverage remains valid.
• If coverage has already expired, contact us to confirm available options before purchasing.
• Contracts are non-transferable.
• Exclusive use of Roland DG ink is required during service periods; purchase records may be requested.
• Follow the manufacturer's prescribed maintenance and operating procedures.
• For bundled software, dealer availability and exact subscription entitlements must be confirmed.

How to Request Service

• Contact us: For equipment purchased from us, provide your order details, printer serial number, symptoms and any error messages.
• Complete Diagnosis: Supply requested photos, videos and troubleshooting information to help determine the appropriate next step.
• Coordinate Repairs: Approved service follows the Roland-authorized process. Wait for instructions before shipping equipment or arranging repairs.

Coverage Exclusions and Limitations

• Routine maintenance, user-level calibration, consumables and normal wear are excluded. Examples include caps, wipers, pads, sponges, filters, pinch rollers, cutting strips, blades, ink, cleaning fluids and media, as applicable.
• Printhead coverage depends on the fault and contract. Head strikes, misuse, neglect, modification and parts worn out or at end of life, including printheads, are excluded.
• Computer or software problems and damage caused by unapproved ink, third-party components, improper operation or unauthorized service are excluded.
• The contract does not guarantee uninterrupted printing, a fixed response time, loan equipment or compensation for lost production.
• Accessories such as shakers, dryers and heat presses are not automatically covered.

Protect Your Roland TrueVIS VG4 Investment

Choose the standard 1-year extended service contract for qualifying hardware repair protection, or add DG Connect Premium for software tools that support job management, remote monitoring and business reporting.

Plan your extension before current coverage ends. We can help verify your printer's eligibility, coverage dates and optional software package before ordering.

Important: Manufacturer-backed coverage is subject to the applicable Roland warranty, accepted service contract and mandatory legal rights.