Roland XP-640 Extended Service Contract

DETAILS | FAQ

Roland XP-640 Extended Service Contract - 1 or 3 Years

Protect your Roland XP-640 wide-format printer investment with extended manufacturer-backed service coverage. Continue eligible repair protection beyond your existing warranty or service term, with access to Roland-authorized support for qualifying hardware faults. Choose 1 or 3 years of extended coverage, with optional DG Connect Premium add-ons for improved workflow management and business reporting.

Available Options

• 1 Year: One year of extended service coverage for an eligible XP-640 printer.
• 1 Year + DG Connect Premium: One year of extended service coverage with one year of DG Connect Premium software features.
• 3 Years: Three years of extended service coverage for an eligible XP-640 printer.
• 3 Years + DG Connect Premium: Three years of extended service coverage with one year of DG Connect Premium software features.

Important: DG Connect Premium software access lasts one year, even when selecting a 3-year hardware service contract. Software features require a supported device and activated subscription.

Why Choose Extended Service Coverage?

• Budget with Confidence: Bring covered repair parts, labor and technician travel into one service contract instead of budgeting for each qualifying repair separately.
• Continue Expert Support: Maintain access to Roland-authorized service for eligible hardware faults.
• Protect Your Investment: Continue qualifying repair coverage after your printer's existing warranty or service term.
• Plan Ahead: Arrange your extension while the printer remains eligible and confirm coverage dates before current protection expires.

What's Included in the Service Contract?

• 1 or 3 years of extended service coverage, depending on the selected option.
• Repair parts and labor for qualifying hardware faults.
• Technician travel for approved repairs, subject to service location and eligibility.
• Access to the Roland-authorized service process.
• Coverage for one identified Roland XP-640 printer.

Coverage normally follows the printer's existing warranty or service contract. Roland confirms the start and end dates when accepting the extension. The selected term represents additional service coverage, not the printer's total warranty duration.

Optional DG Connect Premium Features

Options with DG Connect Premium pair hardware service protection with one year of software tools designed to improve production visibility, job management and business analysis.

• Manage Work: VersaWorks job backup and media inventory tools.
• Connect Your Team: Multi-user access and remote printer monitoring and control.
• Review Performance: Business reporting, sales analysis and cost analysis tools.

Software Subscription: DG Connect Premium access is provided for one year, regardless of whether the selected hardware contract covers one or three years. Features require a supported device and activated subscription. Confirm the exact software entitlements and activation requirements before ordering.

Service-contract-only options do not include paid DG Connect subscriptions, software licenses, care packs or accessories unless separately selected and itemized.

Eligibility and Registration Requirements

Provide your printer model, serial number, purchase or installation date, current warranty or service expiration date, and service location when arranging an extension.

• XP-640 Eligibility: Extensions are listed as available within five years of original installation, subject to Roland's acceptance.
• Roland determines printer and contract eligibility.
• Register your printer with Roland and arrange the extension while existing coverage remains valid.
• If coverage has already expired, contact us to check available options before purchasing.
• Existing Care Pack or Additional Coverage: Confirm the recorded expiration date to avoid overlapping an existing benefit.
• Contracts are non-transferable.
• Exclusive use of Roland DG ink is required during service periods; purchase records may be requested.
• Follow the printer's prescribed maintenance procedures and operating conditions.
• For bundled software, dealer availability and exact subscription entitlements must be confirmed.

How to Request Service

• Contact us: For equipment purchased from us, provide your order details, serial number, symptoms and any error messages.
• Work Through Diagnosis: Supply clear photos, videos and requested troubleshooting information to help determine the next step.
• Coordinate the Repair: Approved repairs follow the Roland-authorized service process. Wait for instructions before shipping equipment or arranging service.

Coverage Exclusions and Limitations

• Routine maintenance, user-level calibration, consumables and normal wear are excluded. Examples include caps, wipers, pads, sponges, filters, pinch rollers, cutting strips, blades, ink, cleaning fluids and media, as applicable.
• Printhead coverage depends on the fault and contract. Head strikes, misuse, neglect, modification and parts worn out or at end of life, including printheads, are excluded.
• Computer or software problems and damage from unapproved ink, third-party components, improper operation or unauthorized service are excluded.
• The contract does not guarantee uninterrupted printing, a fixed response time, loan equipment or compensation for lost production.
• Accessories such as shakers, dryers and heat presses are not automatically covered.

Choose the Right Coverage for Your Business

Select a 1-year or 3-year service contract based on your XP-640 printer's eligibility and preferred coverage period. Choose an option with DG Connect Premium if you also want workflow management, remote monitoring and business reporting tools alongside your hardware protection.

Plan your extension before current coverage ends. We can help confirm your printer's eligibility, coverage dates and optional software package before ordering.

Important: Manufacturer-backed coverage is subject to the applicable Roland warranty, accepted service contract and mandatory legal rights.